FAQs

Frequently Asked Questions (FAQs)

Q1: How long does it take to charge a solar generator?

Charging times vary depending on the solar panel wattage and sunlight conditions. On average, our solar generators fully charge in 6-8 hours with optimal sunlight using compatible panels.

Q2: Are your solar panels waterproof?

Yes, our solar panels are designed to be waterproof and durable, withstanding outdoor elements like rain and snow.

Q3: What is the lifespan of your solar generators?

Our solar generators feature advanced LiFePO4 batteries that can last for over 3,500 charge cycles, retaining around 80% of their original capacity after 10 years of daily use.

Q4: Do your products come with a warranty?

Yes, all SunWaveUSA products come with a standard warranty. The specific duration varies by product, but most solar generators and panels include a 6-year warranty.

Q5: Can I use my solar generator while it’s charging?

Yes, all SunWaveUSA solar generators support pass-through charging, allowing you to use them while they are charging.

Q6: Do you ship internationally?

Currently, we ship within the United States. For updates on international shipping, please sign up for our newsletter.

Q7: How do I clean my solar panels?

Use a soft cloth or sponge with water and mild soap to gently clean the surface of your solar panels. Avoid harsh chemicals or abrasive materials that may damage the surface.

Q8: What happens if my product arrives damaged?

If your product arrives damaged, please contact our support team within 7 days of delivery. We’ll guide you through the return or replacement process.

Q9: What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Q10: How can I contact customer service?

You can reach us at support@sunwaveusa.com or call us at (Your business phone number). We’re here to help!